Wednesday, November 15, 2017

Copy Subject of Template to Requests

Request templateThe checkbox ‘Copy subject to requests’ has been added for request templates. By default this box is checked.

Copy subject to requests checkbox
As long as it is checked, the subject of the template gets filled out in the Subject field of a request when the template is applied and the Subject field was still empty. After a service desk manager has unchecked this box, however, the mandatory Subject field of the request will remain empty when the template is applied.

This can be useful, for example, when you want end users to enter a short description in the Subject field after they selected the request template in Self Service.

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