Sunday, October 22, 2017

System Notes

NoteThere are some notes that ITRP adds automatically to requests. For example, when a change is successfully completed, a note is added to each request that is linked to the change to inform the requesters that the change has been implemented. What is new is that it has become easier to distinguish these system notes from notes that were added by people.

Open Requests Aging since Last Updated report
And what is especially nice, is that these system notes are now presented in the preferred language of the user. So when a French-speaking user is looking at a system note, the message appears in French. The same system note is displayed in German when a user, whose language preference in ITRP is set to German, looks at it.

Open Requests Aging since Last Updated report
This enhancement also includes a few new system notes. For example, there are now system notes that indicate when a request was completed and when it was reopened.

Open Requests Aging since Last Updated report

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