Monday, July 31, 2017

Open a New Request for an Asset

MainframeWhen a specialist is reviewing a Configuration Item (CI) record in ITRP, there is now a quick way to open a new request for this CI. By clicking on the Actions button in the toolbar and selecting the ‘Relate to New Request’ option, a new request is opened.

Relating a CI to a new requestThe new request is already linked to the CI, as well as the service instance that the CI is a part of. This feature can be useful, for example, when a specialist is reviewing the information of a CI and discovers that its information is out of date.