Sunday, June 4, 2017

Knowledge Management KPIs

KPIMost users of ITRP already know that they can go to the Analytics console to access the 'KPIs' section. There they can select a process to review a set of KPIs that can be used to track the process' success.

KPIs grouped by processYou may have noticed that the option 'Knowledge Management' was added recently. When you select this option, you will see that several useful charts are already available to help you keep an eye on the adoption of the Knowledge Management process.

Knowledge Management KPI
Go ahead and take a look. The graphs may provide useful insights, especially when the 'filter' and the 'drill-down' capabilities are used.

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