Wednesday, May 3, 2017

Use New Knowledge with Extra Care

KnowledgeThe status of each knowledge article is now visible in the search results for service desk analysts and specialists. This makes it easier to spot ’New’ articles.

Status of knowledge articles in search results
The result should be that the instructions are more carefully reviewed after a 'New' article has been applied to a request, avoiding small mistakes from getting passed to the requesters.

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