Thursday, April 13, 2017

Including Fields in Email Templates

Email Template FieldsMany organizations customize the information they include in the email notifications that ITRP generates on their behalf. For example, an external service provider may include the name of the customer organization in the email notification that is generated when a request is assigned to a team.

Figuring out what data can be included in the Subject or Body of an email notification could be a little cumbersome. In addition, administrators need to add such fields using their exact syntax. This has been made a lot easier.

Adding a field to an email template
Administrators can now simply type two curly brackets {{ in the Subject or Body of an email template. This causes the complete list of available fields for the email template to pop up. Selecting one causes the field to be added to the template in the correct syntax.

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