Sunday, April 16, 2017

Add Direct Chat Links

ChatThe 'Contact Details' section of the Person form now allows chat links to be added. If your organization is already using Facebook's Workplace, for example, it is possible to use ITRP's import functionality to add a link for each employee to allows others to initiate a direct Work Chat with that person.

Adding a chat link to a person record
Specialists are able to add chat links to their own person record. That allows the them to work together using their preferred chat application.

To make it easy to start a direct chat from ITRP, the chat links are available in a person's preview and in the Service Desk console.

Person record with chat links in the ITRP Service Desk console


Below are some syntax examples of chat links for some popular chat applications:

Work Chat
  • https://widget.facebook.com/chat/t/100015006185249

Slack
  • https://widget.slack.com/messages/@ellen/
  • slack://user?team=T09DSTA1H&id=U2MAF3D6D

Skype
  • skype:ellenbrown?chat
  • skype:live:aef63e62c3935a59?chat

HipChat
  • hipchat://widget.hipchat.com/user/@ellenb



To provide some additional integration flexibility, the Custom Links functionality has been extended with the following parameters:

  • person.chat_workchat
  • person.chat_slack
  • person.chat_skype
  • person.chat_hipchat

This makes it possible to add a custom link to the Actions menu with which a direct chat can be started.

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