Monday, March 27, 2017

Drill Down through Key Contact Reports

ReportThe reports that can be made available to key contacts of a support organization now offer drill-down capability. For example, when a key contact opens the pie chart that shows the number of open requests by impact level, this person is now able to click on the slice with top-impact requests:

ITRP Mobile report with drill down capability
From the list of requests, the key contact is able to drill down further into the details of each individual request.

This should make the reports in ITRP Mobile considerably more useful. Providing the key contacts of external customers access to these real-time request and SLA reports can be a competitive advantage for managed service providers. For internal support departments, these reports offer a level of transparency that is sure to impress the organization's managers.

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