Tuesday, March 28, 2017

Add Items to Your Watchlist

WatchlistLet's say that you just assigned a request to a colleague, but you want to keep track of its progress. This has just become much easier. All you need to do is press the Watchlist button.

Watchlist toggle button
The Watchlist button is available for requests, problems, releases, changes, change tasks, projects and project tasks. After you have added one of these records to your watchlist, you receive an email notification every time someone else adds a note to it. In addition, a small blue dot becomes visible in the toolbar over the new Notifications Center icon.

ITRP Notifications Center
When you click on this Notifications Center icon, you will see all the items on your watchlist. To remove an item from your watchlist, simply select it and click on the Watchlist button again.

If you spend a lot of time in ITRP, you probably do not want to receive your watchlist notifications via email. To switch this off, open your watchlist, click on the 3 small dots in the header of the Watchlist view, and deselect the 'Send Watchlist Emails'.

Send Watchlist Emails option selected

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