Tuesday, February 21, 2017

Send Inline Images to ITRP by Email

ImageWhen you send an email to ITRP to open a new request, or when you reply to an email notification that your received from ITRP, the text in the body of your email gets added as a new note. When you included images within the body of your email, ITRP used to attach these images below this new note. Not any more...

Inline image received via email
From now on, ITRP uses the HTML of each mail message to figure out where the images need to be positioned within the new note. Seeing these images in the notes should make it a little more efficient for support specialists to go through the information that end users provide via email.