Monday, January 16, 2017


Percentage2016 was another wonderful year for ITRP. A total of 50 releases got transferred to production. These releases included many useful new features, the most popular of which was probably the ability to copy/paste images in notes. The two major additions to the service were advanced Time Tracking and Knowledge Management.

None of these releases caused a service outage, which underscores the quality of the change management process that is in place for ITRP. As always, the availability of the service was measured independently by Pingdom, which determined that the uptime of the service was 100% in 2016. To be fair, though, on December 15 a few users were affected by a DNS issue at one of the three data centers from which the ITRP service is hosted. Fortunately, it took less than 20 minutes for these users to be redirected to the other two data centers.

We also realized close to 100% year-over-year revenue growth. That makes ITRP the fastest-growing enterprise service management solution.

Several more unique capabilities are about to be added to benefit large enterprises and the external service providers that they work with. These new capabilities will ensure that the coming 12 months are going to be very exciting again for ITRP.

We are grateful for the trust that our enterprise customers have placed in us and are looking forward to another year of mutual success.