Monday, July 18, 2016

Add Relations to Task from Trusted Account

Timesheet SettingsOne of the unique features of ITRP is that it allows two companies that both use ITRP to establish a trust relation. Among other things, a trust relation makes it possible for one or both of these companies to allow the other company to assign tasks to them.

What's new is that once a task has been assigned to a team of another company, that team is able to relate their service instances and configuration items to this task.

Track time spent for specific organizations
Above is an example of a task assigned by Widget Data Center to its external service provider GlobalNet. GlobalNet has related one of its service instances and and two of its CIs to this task.

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