Tuesday, March 15, 2016

Custom Support Link

LinkDid you know that it is possible to customize the support link that your ITRP users see after they have submitted their email address to reset their password, or after they tried to go to a non-existing page within your organization's ITRP account? If you administer your organization's ITRP account, you can.

To do this, go to the Settings console and open the 'Custom Links' section. There, you can enter the link to your service desk's web page in the Support URL field.

Support URL with web address
You can also enter the email address of your service desk team. Just be sure to prefix the address with mailto:

Support URL with email address
You can even use the prefix tel: to enter the service desk's telephone number.

Support URL with telephone number
The result looks like this:

Page Does Not exist
Providing a link that connects your users with their support organization will not just make a more professional impression, it can also save them some time when they are stuck.

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