Sunday, January 24, 2016

Reports for Key Contacts

ReportPeople who have been given the Key Contact role in ITRP can see all requests from every person of their organization. They can find these requests when they go to 'All Requests' in ITRP Self Service or ITRP Mobile.

Some service providers, especially the ones with external customers, have asked for the possibility to give their key contacts more insight into the support that their organizations receive. This is now possible thanks to a new set of reports that has been prepared specifically for key contacts.

To give key contacts access to one or more of the new reports, account administrators (or directory administrators in case of a directory account) can go to the 'Self Service Settings' section of the Settings console.

Report activation for key contacts in Settings console
Reports option for key contacts in ITRP MobileWhen at least one report is checked, the 'Reports' tab becomes available to key contacts in ITRP Self Service. In ITRP Mobile the 'Reports' option is added automatically to the menu.

Here are a few screenshots to give you an idea of what the reports looks like:

Report - Registered and completed requests

Report - Open requests by impact

Report - Applied requests templates