Monday, November 30, 2015

Pull Up the Original Event

EventMany system management tools have already been integrated with ITRP. When they pass an event to ITRP's Events API or Mail API, a request gets generated in ITRP.

Specialists who pick up such requests may sometimes need to access the details of the original event in the system management tool. Account administrators are now able to make this easy for the specialists by adding an extra option to the Actions menu. They can do this using ITRP's Custom Links functionality. That's because two more parameters are now available for use in Custom Links. These parameters are:

  • request.source
  • request.sourceID

These parameters make it possible to dynamically add the values that a system management tool added to the (hidden) Source and Source ID fields of a request. Knowing these values, the Custom Link knows which system management tool to launch and can tell this tool which event it should pull up.

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