Monday, November 2, 2015

Extra Webhooks Events

WebhooksWebhooks are a way to tell ITRP to call a script on a web server whenever a given event occurs in ITRP. The following four event types have been added:

  • request.status-changed
  • problem.status-changed
  • change.status-changed
  • task.status-changed

These status-changed events can be used instead of the more general updated events for scripts that should be triggered only on status updates. Using these events can save developers the trouble of having to figure out what has changed when they are specifically looking for status updates.

Webhook event status-changed
The payload information that the webhook sends out when the status of a request, problem, change or task has been updated already contains the new status, so scripts can pass the new status directly to an external application (e.g. to the ITSM application of an external service provider).

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