Sunday, August 9, 2015

Waiting Until

ClockSometimes you are not able to continue your work on a request, for example, because you are waiting for spare parts. In such cases, you set the status of the request to 'Waiting for...' and add a note to indicate what you are waiting for. What's new is that, as soon as you have selected the status 'Waiting for...', the Waiting until field appears. You can use this field to enter the date and time at which you plan to follow up on the request.

One other viewer notification
At the date and time you specify, the status of the request will be set to 'Assigned' and you will be notified of this via email. This is how you can tell ITRP to remind you when you need to start on the request again.

3 comments:

  1. Interesting! Will this also come for tasks? Looks also valid for those or how is your vision on that?

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  2. That makes a lot of sense, Nick. We were already wondering if people were going to ask for the Waiting until field to be made available also for tasks and problems. For us that's a positive sign, as it means that this new field is already providing a benefit to specialists when they are handling requests.

    Thank you for your suggestion. I shall open a request for this.

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    Replies
    1. This feature is now available for tasks and problems, Nick.
      See http://blog.itrp.com/2016/02/set-reminder-for-problems-and-tasks.html

      Thank you for your feedback.

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