Tuesday, April 14, 2015

Serve Your Irish Customers in Gaelic

IrishThanks to one of our customers that uses ITRP in Ireland, end users can now set their language preference to Irish (Gaeilge). This switches their Self Service interface to Irish.

ITRP Self Service in Irish

Service Desk console with Irish userThis is also useful for the service desk. When a call comes in, the service desk analyst who picks up the call is able to see if the user wishes to be addressed in Irish.