Sunday, January 11, 2015

Time Spent Today

Time spentSeveral organizations require their support specialists to track their time in ITRP. These organizations checked the Track support effort box in the Settings console.

Track support effort setting
This ensures that users are prompted to fill in their time, for example, when they complete a request.

Time spent field
When actual time spent data was analyzed, however, it showed that people have a tendency to underestimate their time by as much as 60%. To give people a good reference when they are filling out their time spent throughout the day, a small indicator has been added to the toolbar.

Time spent today indicatorThis indicator displays the total amount of time that the user has spent on requests, problems and tasks so far today. Every day at midnight (in the user's time zone), this indicator starts counting again from 0:00.