Tuesday, November 4, 2014

Linking Multiple CIs to a Request

RequestYes, that's right. Now you can link more than one configuration item to a request. If, for example, there are a few PCs that need to be moved or there are some servers that need to be patched, you can link these configuration items to a single request.

When you open a request, you will notice the button next to the Configuration items field.

Configuration items field on the Request form
Clicking on this button makes it possible to add another CI.

A request with multiple CIs
Rather than clicking on the button, it may be easier to simply drag and drop the necessary CIs from the Service Hierarchy Browser that is available to the right of the request. An additional field will then be added automatically for each additional CI.