Sunday, July 20, 2014

Speaking Your User's Language

PersonWhat makes the Service Desk console so powerful is that it proactively provides service desk analysts with the information they need while they are interacting with a user. One important piece of information was missing, however.

Language indicator in the Service Desk consoleMost organizations that use the ITRP service support a multilingual user base. To help their service desk analysts decide in which language to address an end user, the user's language preference now also gets presented proactively. The language preference is displayed graphically as a little flag to allow this information to be understood almost instantaneously.