Sunday, December 8, 2013

Support, Maintenance and Lease Contracts

ContractGood news for configuration managers! You are now able to stay in control of the contracts for your configuration items.

Whether you want to manage the support contracts for the PCs, the support & maintenance agreements for the server software or the lease contract for the mainframe, we have tried to make this easy for you.

Support Contract
When you go to the Records console, you will find the "Contracts" option just below "Configuration Items". To quickly register a new contract, you can select an existing one and click on the "Duplicate Contract" option of the Actions menu. This copies the information from the existing contract and pastes it into a new one. As soon as a configuration item is related, the start date of this CI is filled out in the Start date field of the new contract.

If you need to register a lot of contracts, you can use the Import functionality to do this efficiently. And the APIs have been extended, so you can also use them to add, update and retrieve contracts, either in batches or individually in real time.