Tuesday, November 12, 2013

Integrations with ESPs in a Fraction of the Time

IntegrationsAn additional service is has been launched for ITRP customers. It is called the ITRP Integrations service. This service makes it possible to link an ITRP account with another ITSM application. This can be useful for organizations that work closely together with one or more external service providers that do not yet use ITRP.

Of course, it would be easiest if the external service providers would also use ITRP. That way a trust relation could be established with the ITRP accounts of these ESPs and no development would be required. Still, the ITRP Integrations service is the next-best thing.

ITRP IntegrationsThanks to the ITRP APIs, it has always been possible to build real-time integrations between ITRP and other ITSM applications, but now this can be done in a fraction of the time, and therefore costs. But those initial costs are just the start. A lot more is needed for a reliable integration.

With an ITRP Integrations subscription, customers can rely on the ITRP Institute to develop, host, monitor, and support their integrations. We even make sure that there are automated units tests for each integration and that these integrations continue to work as the ITRP service itself continues to evolve.