Wednesday, August 14, 2013

Import/Export First Line Support Agreements

First Line Support AgreementIf your company provides the service desk function for multiple external customer organizations that also use ITRP, you will find a first line support agreement for each of these customers in the Records console. To make it easier to create and maintain such agreements, we have made it possible to import and export them, just like you can import and export organizations, configuration items, SLAs, etc.

Export First Line Support AgreementsSo even when there are a lot of first line support agreements, it should not take much time to register or update them.