Tuesday, April 16, 2013

A Major Step for the ITSM Industry

FasterIn the early days of the IT Service Management industry (nearly 20 years ago) it was common to spend about 4 to 6 months on the implementation of just the Incident Management process. We learned a lot from these implementations. Ten years ago, these learnings had already helped us to reduce the timeframe to just 30 days for multiple ITIL processes.

TWC Automatiseringsdiensten BV logoOne of our goals with ITRP was to reduce this further and we are seeing promising signs. Last month, Dutch service provider TWC went live with ITRP after just 2 implementation days.

Smaller organizations that do not have several hundred SLAs to manage should be able to do this even more quickly. Still, TWC's success marks a major step for the ITSM industry.