Wednesday, April 3, 2013

ITRP Gains Steam in Europe

ITSM University logoITSM University periodically releases an update of its very insightful research on the State of the IT Service Management Market (SITSM). They just published Release 8, which is freely accessible to anyone.

When you read this update you get a sense of how dynamic the ITSM industry is right now. There's talk of BMC Software going private, Service-now is still gaining market share, HP is attempting a comeback with Service Anywhere, and ITRP is quickly gaining traction with large organizations in Europe.