Thursday, April 11, 2013

Another Service Hierarchy Browser Improvement

RequestWe recently added the Reset icon in the upper right-hand corner of the Service Hierarchy Browser (SHB). When you click on this icon, the SHB will return to its initial state, showing the service instances and configuration items of the requester.

Service Hierarchy Browser with Reset iconBut what if you want to undo your reset? In that case you can now simply click on the tab of the SHB to close it. When you open it again, the service instance that is related to the request will once more be selected at the top of the SHB.

Below this service instance, the SHB will list its child service instances, its configuration items, its open incidents and known errors, and even the changes that recently affected it.