Tuesday, April 9, 2013

A New Email Template Is Available

EmailWhen ITRP needs to generate an email, it uses the email templates to look up the text for the message. Organizations can adjust these templates as needed.

Today we are happy to announce that a new email template has been added. This one is used to generate a notification after an email was sent to an ITRP account that did not process the email because its email policies did not allow it.

Email template for rejected email
This situation can occur when an organization does not allow new requests to be generated for people whose email address is not already registered in their ITRP account and which do not belong to a trusted internet domain (see: Don't Know Your Users?).

In such cases, it is best to inform the sender of the email that a request did not get generated. This person can then contact the service desk by phone. If you have already included the telephone number of your service desk in the email signature, then the user will see that at the bottom of the automatically generated email notification.