Thursday, January 3, 2013

Control Your ITSM Costs

TeamMany organizations have paid for software licenses that are never used. This can be very costly when it concerns licenses for IT service management applications. To make things worse, these organizations typically pay the annual support and maintenance fee for these unused licenses. When you consider that these fees can be as high as 22% of the license list price, you can understand why people are enthusiastic about cloud-based ITSM services for which no licenses are needed.

From the start we have strived to make ITRP's service charges easy to understand and fair. Most companies love the fact that ITRP's standard pricing models offer the ability to scale down. So when fewer specialists are employed in the IT department, fewer people need to have access to ITRP. When you revoke someone's access to ITRP, you will stop paying for this user at the start of the next calendar month.

Account administrators have always had the ability to check who is authorized to use ITRP by exporting an overview of the roles (i.e. the authorization profiles) that have been given to people. To make it even easier to manage the number of ITRP users within your organization, we recently added the Current Usage view. This view can be found in the Settings console and is available to all users who have the Account Administrator, Auditor or Service Desk Manager role.

Preview of a current ITRP user
You can sort this view by the Last Visit column to look for people who have not used ITRP for a long time, or who may never have even accessed ITRP. You may, for example, find someone who has left the organization, but whose access has not yet been revoked.

Preview of a current ITRP user
When you find such a person, you can remove this person's roles or you can disable his or her Person record. Either way, the result will be that, from the next calendar month onwards, this person will not be counted as an ITRP user.

Apart from showing when one of your people last accessed ITRP, this overview provides some other interesting information as well. For example, you can see which people from other companies have access to your organization's ITRP account. Even though your company does not need to pay for their ITRP access, it is good to be able to see which external people have been authorized to work with your people. You can even check the IP address from which they accessed ITRP the last time and the time before that. That feature may be appreciated by the security officers.