Sunday, June 17, 2012

Discover the Power of Filtering

FilterWhen people first start using ITRP, they do not use the Filter feature much. It takes a while before they realize just how powerful it is. When looking for a specific record, people seem to be used to opening a view, then sorting this view by clicking on one of the column headers, after which they try to find the record.

Unfiltered Inbox
The Filter feature provides a much faster way of finding a record. Let's say for example that you remember a request was assigned to your team a few days ago. The first thing that comes to mind about this request is that it was submitted by Beatrice. To find this request in your team's inbox, you press the slash (/) key to place the cursor in the Search box and enter the first few characters of Beatrice's name.

Filtered Inbox
You could also have entered the first few characters of Beatrice's last name or department name to drastically limit the number of items in the view. If there are still too many records and you remember that the request concerned a printer, you can add the word 'print' in the Search box. At that point you will only see rows that contain the characters 'bea' and 'print'.

Give this a try in your own inbox, or any other ITRP view. Soon it will be hard to imagine how you ever got by without filtering.