Thursday, April 5, 2012

Change Management in the Extended Enterprise

ITRP Account Trust RelationAs organizations outsource more of their infrastructure services and application development to external service providers, they become more aware of the need to work efficiently across organizational boundaries.

ITRP already made this seamless and secure for requests and incidents and we just extended this unique capability to the change management process. So when you are already using ITRP to collaborate with your external service providers, you can now ask them to let you assign tasks to them.

The screenshot below shows how an external service provider gives the Widget Data Center account permission to pass tasks to their account.

Allow trusted ITRP account to assign tasks to your account
Once your service providers have given your ITRP account permission to do this, you can assign tasks to them whenever their help is required with the implementation of a change. You can even template complex changes that involve several external organizations.

This is an ideal way to get these parties to collaborate while you remain in charge. The future of corporate IT, after all, is all about orchestration.