Thursday, March 15, 2012

Scheduling Recurring Activities

Change TemplateSome tasks need to be performed on a regular basis. It could be the daily backup tape swap, the weekly review of open requests, the monthly review of capacity trends, the quarterly online publication of financial reports, or the annual update of the copyright statement underneath the pages of the corporate website.

These are just some examples of work that needs to happen at different frequencies, that you do not want to forget, and that auditors may want to see some proof of. As of today you can schedule this work in ITRP.

Recurring Change
Recurring work will often come in the form of a single task that you want ITRP to automatically assign to a team or a specific specialist. In some cases, it can also be a complex set of tasks that needs the generated according to a fixed schedule.

Regardless of the complexity, you can link either a single task or a whole workflow of sequential and/or parallel tasks to a change template. After that, all you need to do is define the recurrence schedule to ensure that the task or tasks get generated at the desired frequency.

Will this help you manage the workload of your IT organization?
Will this avoid issues because people no longer forget to do things?
We certainly hope so.