Monday, March 26, 2012

Manager Approval

OrganizationEarlier this month, we released a feature that makes it possible to template an approval workflow that includes an approval task for the manager of the requester. With this feature, you can automatically request the approval of someone's manager after (s)he has submitted a request that needs this level of approval.

We just improved this feature. Now, when the requester's manager is not selected in the Person record of the requester, ITRP will assign the approval task to the manager of the organization to which the requester belongs.

Organization manager
This fallback to the manager of the requester's organization can eliminate some administrative overhead. That is because as long as someone's manager is the same as the manager of his or her organization, there is no need to fill out the Manager field in his or her Person record.